Information We Collect
When you register and use the chelsea88 platform, we collect several categories of information to ensure a smooth, secure, and relevant experience for you as a user in Malaysia.
Full name, email address, phone number, date of birth and proof of identity required during registration or account verification. This information is necessary for you to access all platform features.
Device type, operating system, browser version, IP address, and language settings. This data is used to optimise how the platform displays on your device and to identify any suspicious access attempts.
MYR (RM) deposit and withdrawal records, payment methods used (such as FPX or local e-wallets) and transaction history. Full card numbers are never stored on our servers.
Pages visited, games played, session duration, button interactions and setting preferences. This data helps us improve the user experience and deliver more relevant recommendations.
How Your Information Is Used
Chelsea88 uses the information collected solely for purposes related to delivering and improving our services. We do not sell, rent, or use your data for third-party marketing without your consent.
The primary purposes for which your data is used are as follows:
- Processing registration, identity verification and user account management
- Processing deposits and withdrawals in MYR securely
- Detecting and preventing fraud, hacking, and suspicious activity
- Providing effective and responsive customer support
- Sending technical notifications, security updates, and important account information
- Complying with applicable legal and regulatory requirements in Malaysia
Use of Cookies and Tracking Technologies
Chelsea88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
Required for core platform functions such as login, session management and account security. These cookies cannot be disabled without affecting platform functionality.
Collects anonymous data on how users interact with the platform, such as most-visited pages and load times. This data helps us improve platform speed and stability.
Saves your preferences such as language settings, display theme and gaming preferences to provide a more personalised experience on your next visit.
You can manage cookie usage through your browser settings. Most modern browsers allow you to view, delete, or block cookies from specific websites. However, disabling essential cookies may affect your login functionality and account security.
In addition to cookies, we also use web pixels and similar tracking technologies to better understand how users interact with our platform. This data is processed collectively and is not linked to any specific individual, except in the context of fraud detection.
By continuing to use the chelsea88 platform, you agree to the use of cookies as described in this policy. If you do not agree, please adjust your browser's cookie settings or contact our support team.
Data Storage, Security & Information Sharing
Storage & Security
User data is stored on servers protected by industry-standard encryption. chelsea88 employs strict security protocols, including data encryption both in transit and at rest, to ensure your information remains inaccessible to unauthorised parties.
Data is retained for as long as your account remains active or as required to meet legal obligations. Following account closure, personal data that is no longer needed will be deleted or anonymised within a reasonable timeframe in accordance with our internal policies.
Third-Party Sharing
Chelsea88 does not sell or transfer users' personal information to third parties for marketing purposes. However, we may share data with the following parties under limited circumstances:
- Authorised payment processors that facilitate transactions in MYR
- Technical service providers who support platform operations under strict confidentiality agreements
- Malaysian legal authorities where required by court order or applicable law
- Fraud investigations requiring cooperation with relevant authorities
Your Rights as a User
As a registered chelsea88 user in Malaysia, you have certain rights regarding your personal data. We respect these rights and will handle all requests promptly and transparently.
You have the right to request a copy of the personal information we hold about you. We will provide this information in a readable format within a reasonable timeframe upon receipt of your request.
If you believe that the personal information we hold about you is inaccurate or outdated, you have the right to request a correction. You may update certain information directly through your account settings.
You may request the deletion of your personal data, subject to relevant legal obligations and operational requirements. Deletion requests will be processed once all outstanding transactions have been settled.
To submit any request relating to your privacy rights, or if you have questions about how we handle your personal data, please contact the chelsea88 team at [email protected]. We also provide answers to common questions on our FAQ us. Our team is available to assist you in Bahasa Melayu at any time.
Policy Changes & Applicable Law
Chelsea88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological advancements. Where significant changes are made, we will notify users via a prominent notice on the platform or by registered email.
The effective date of the latest Privacy Policy will always be displayed at the top of this page. Continued use of the platform after any changes constitutes acceptance of the updated policy. It is the user's responsibility to review this policy from time to time.
This Privacy Policy is governed by and interpreted accordance with the laws of Malaysia, including the Personal Data Protection Act 2010. Any privacy-related disputes will be resolved through agreed mechanisms and applicable laws in Malaysia.
Your Privacy, Our Priority
We are committed to protecting the personal information of every chelsea88 user. Register with confidence today and enjoy a safe, transparent and responsible online entertainment platform in Malaysia.